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Terms and Conditions 

Welcome to Heart to Heart HR Consulting! These Terms set forth the rules and regulations for the use of our website and the services offered by us. By accessing or using the website of our service, you acknowledge that you have read, understood, and agree to be bound by these Terms.


1. Who Can Use Your Website; Account Requirements:

In order to use our website and/or receive our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction. You must possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. Using this website or receiving services is prohibited if such actions violate your country's laws or regulations.


2. Key Commercial Terms Offered to Customers:


When booking a service or buying our events tickets,, you agree to:

  • Read the full item listing before committing to buy it.

  • Enter into a legally binding contract to purchase an item when you commit to buy and complete the check-out payment process.

Prices for using our services/products are listed on the website. We reserve the right to change prices and correct pricing errors. Additional information about pricing and fees   area vailable on the payments page.


3.Cancellation/ Refund Policy:


 Refund/Cancellation Policy for Heart to Heart HR Consulting


1. HR Consultancy Services:


a. Consulting Services:


 Bookings that require to be rescheduled or cancelled must be done so with a minimum of 24 hours’ notice, excluding weekends (Monday Appointments will require notice by Friday at the latest) either via phone or online (emailing / text messages are not accepted). A £50 cancellation fee will apply if under 24 hours notice is given. A 100% of the consultation fee applies for no-shows. If cancellation occurs on more than one occasion, We may request a £50 non-refundable deposit for the next booking made.


b. Workshops and Training Programs:


- Refunds for workshop or training program fees will be granted if cancellation is made at least 24 hours before the scheduled date.

- No refunds will be issued for cancellations made within the same day of the scheduled date.


2. Paid Events (Online Tickets):


a. Event Registration:

- Registration for paid events is considered complete only upon successful payment.

- Once registered, participants may request a refund up to 48 hours before the event.


b. Refund Requests:

- Refund requests must be submitted in writing (via email) to within the specified refund period.

- Refunds will be processed within 2-5 days from the date of the refund request.


c. No-shows and Late Arrivals:

- No refunds will be issued for no-shows or late arrivals at events.

- Participants are responsible for joining online events promptly as scheduled.


3. Event Cancellations by Heart to Heart HR Consulting:


a. In the event of an unforeseen circumstance or if a minimum number of participants is not met, Heart to Heart HR Consulting reserves the right to cancel an event.

b. If an event is cancelled by Heart to Heart HR Consulting, participants will be notified as soon as possible, and a full refund will be issued.


4. Policy Updates:

a. Heart to Heart HR Consulting reserves the right to update or modify this refund/cancellation policy at any time.

b. Updated policies will be communicated to clients and participants via email or on the company's website.


Please note By engaging the services of Heart to Heart HR Consulting and purchasing online tickets for events, clients and participants acknowledge and agree to comply with the terms outlined in this Refund/Cancellation Policy.  we will offer a refund based upon the original payment method

For any inquiries or clarification regarding this policy, please contact us at Customer service phone 



4. Retention of Right to Change Offering:


We may, without prior notice, change or stop providing services or features. We may terminate or suspend access to services without notice or liability for any reason.


5. Warranties & Responsibility for Services


For valid warranty claims, we  will provide a one time service at a discounted price . If unable to do so, a full refund will be issued by us.


6. Ownership of Intellectual Property, Copyrights, and Logos:


Some materials on the website, including , text, and logos, are the exclusive property of Sandrine Mualaw. You may not sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, or create derivative works.

By uploading content to the website, you confirm ownership or appropriate licensing. Uploaded content may be publicly displayed on the website.


7. Right to Suspend or Cancel User Account:


We may terminate or suspend your access to the service without notice and liability for any reason. You may discontinue use and request to cancel your account and/or services at any time.


8. Indemnification:


You agree to indemnify and hold Sandrine Mualaw harmless from any demands, loss, liability, claims, or expenses made against them by any third party arising from your use of the website or services.


9. Limitation of Liability:


To the maximum extent permitted by law, Sandrine Mualaw is not liable for indirect, punitive, incidental, special, or consequential damages arising from the use of the service.


10. Right to Change and Modify Terms: We reserve the right to modify these terms at our sole discretion. Changes will be effective immediately upon posting on the website.


11. Promotional Emails and Content:


You agree to receive promotional messages and materials from us. If you do not want to receive such materials, please notify us.


12. Preference of Law and Dispute Resolution:


These Terms are governed by the laws of the UK. Any claims or disputes shall be brought exclusively in a court of competent jurisdiction located in London  


13. Customer Support Details & Contact Info:


Contact information for customer support is available on our website’s footer..

Last Updated: 03/03/2024


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